FAQs
Yes, it is.
No, Gift cards can only be used on security.baseus.com.
No, it is not possible.
Gift cards are normally sent via email within 5 minutes of ordering. In rare circumstances, your delivery may be delayed. Please check your email to see if you have received your eGift card.
Gift cards are non-refundable.
Yes, items purchased with a gift card are eligible for returns (see our Refund Policy for details). The refund amount will be credited back to the gift card balance.
Please contact Customer Service at security.global@baseus.com. In your email, please includ:
- Website URL
- Purchase email address
- Gift card code
We'll help you check your balance.
Never expires
You can contact us at security.global@baseus.com. We will be happy to assist you.
